Careers with Blue Insurance

Helpdesk Support Engineer

Blue Insurance in Blanchardstown Corporate Park, Dublin 15 are hiring for the position of Helpdesk Support Engineer within our IT Department.

Key Duties & Responsibilities:

• Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.
• Installing, configuring and troubleshooting of IT related software and hardware.
• Highlight any anomalies on our customer sites raising a service ticket and escalate using the correct escalation procedures.
• Develop and maintain an in-depth technical knowledge of Blue Insurance products, services and solutions.
• Perform routine day to day system security checks and backups and produce status reports.
• Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer at all times.

Candidates Must Possess:

• Minimum 2.1 Honours Degree (or equivalent) in Computer Science or related degree.
• To be considered for this position you must be eligible to work in the Republic of Ireland.
• Strong knowledge of HTML, JavaScript and CSS development and constraints.
• Proficient in Microsoft Office (including Excel, Word, PowerPoint).
• Strong Knowledge and experience with Database (SQL etc.)
• Strong analytical skills with the ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy.
• Adept at queries, report writing and presenting findings.

Personal Qualities and Skills
In addition to satisfying the above eligibility criteria, applicants will also be expected to demonstrate the following competencies at their interview:

• Problem solving skills.
• Ability to work as part of a team.
• Interpersonal skills.
• Ability to communicate effectively with people both orally and in writing.
• Ability to self-motivated.

Renumeration:

In-line with experience of successful candidate.

This is a full time, permanent position.

Cover-More Blue Insurance Services Limited is an equal opportunities employer.

This is a full-time role with remuneration commensurate to the qualifications and experience of the successful candidate and is located in our head office: Blanchardstown Corporate Park 2, Blanchardstown, Dublin 15.

Cover-More Blue Insurance Services Limited is an equal opportunities employer.