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Gadget Insurance Claims Procedure


If you purchased an annual policy on or after 25 August 2017 OR renewed your annual policy on or after 25 September 2017 OR have a monthly policy (regardless of purchase date), please contact Direct Group Limited on 0818 286 458 or via email: gadgetclaims@directgroup.co.uk

If you purchased an annual policy prior to 25 August 2017 OR renewed your annual policy prior to 25 September 2017, please contact Supercover Insurance on 0818 275 786 or via email on gadgetclaims@supercoverinsurance.com

Important information for claims

You must:

  • notify the Claims Administrator as possible but in any event within 48 hours of any incident likely to give rise to a claim under this insurance;
  • report the theft or accidental loss of any mobile phone, within 24 hours of discovery to your Airtime Provider and blacklist your handset;
  • report the theft claim or accidental loss of any electronic gadgets to the Garda within 48 hours of discovery and obtain a crime reference number in support of a theft and a lost property number in support of an accidental loss claim;
  • provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss including but not limited to household insurance. Where appropriate a rateable proportion of the claim may be recovered direct from these Insurers.

There is an excess fee payable on all claims which must be paid in full before your claim can be approved. Please refer to the Claims Procedure in your policy document for full details.