Car Insurance Claims Procedure

How to Claim

In the event of an accident or incident likely to give rise to a claim which is covered under this insurance policy, you, your legal representative or any person claiming the benefit of this insurance must contact Claims immediately (or at the latest by the next working day) on the Emergency Helpline 01 2611200.

Claim Type	Contact Number	Detailed Instructions
Claims Assistance	(01) 2611200	Call this helpline if you need to report an accident or incident which could result in a claim on your policy (regardless of blame), such as a road traffic accident, fire, theft, attempted theft or malicious damage. Please refer to Pages 2 & 3 of your Policy Booklet for Guidance Notes on what to do in the event of a claim.
Breakdown Assistance	(01) 2611200	Call this helpline if your car breaks down and you need roadside assistance, home-start, vehicle recovery, message relay or get you to your destination service. This is a dedicated 24 hour service. If you are calling from the UK, the Isle of Man or the Channel Islands please contact +44 (0) 844 8930987. Please refer to Section 8 of your Policy Booklet Breakdown Assistance for more details.
Windscreen & Glass Damage	(01) 2611200	Call this helpline if your windscreen or window glass is damaged and needs to be repaired or replaced (excluding sun roofs, glass roofs or panoramic windscreens). This is a dedicated 24 hour service. Please refer to Additional Benefit 3 provided under both Section 2 and Section 3 of your Policy Booklet for more details.
Motor Legal Expenses & Counselling	(01) 2611200	Call this helpline if you need legal advice and assistance regarding your involvement in a motor accident, prosecution for a motoring offence or a motor contract dispute. This is a dedicated 24 hour service. Call this helpline to reach the telephone based confidential counselling service to discuss any matter. Please refer to Section 9 of your Policy Booklet Motor Legal Expenses & Counselling for more details.